What is the difference between a Project Item,♡ Care Ticket, Issue, Product, or Behavior?
Project Item
A "Project Item" is a term to refer either an Issue or a ♡ Care Ticket.
♡ Care Ticket
♡ Care Tickets are traceable help, support, or feedback requests that AppKu™ uses to provide services to your organization. ♡ Care Tickets can be associated with specific Products or Behaviors, or be independent. These types of tickets are specifically marked as such under the category "💝 Care - Support & Help" or simply "♡ Care".
Each Ticket is tracked with a unique Project Item code in your project. This code is prefixed with a
T# followed by an identifying number. During conversation this code can be used as a durable reference to a specific Ticket.Issue
An Issue is a technical tracking task that helps define your project. Every change, update, review, or otherwise to your project information system(s) is tracked with an Issue. Issues can be linked directly to ♡ Care Tickets, or stand independently as "♡ Care" project items for maintenance and support purposes. They can also represent planned user behaviors (see "Behaviors" below).
Each Issue is tracked with a unique Project Item code in your project. This code is prefixed with a
I# followed by an identifying number. During conversation this code can be used as a durable reference to a specific Issue.Product
A Product is a grouping/categorization of one or more Behaviors usually representing a tangible widget, page, or feature within your information system project(s).
Behavior
A Behavior is both a planned requirement and a deliverable which describes how a product (or portion thereof) should act from the end-user's perspective - it is defined in a statement containing 1) who the acting user(s) are 2) the actions those users take and 3) the expected results of their action. The Behavior is defined in an Issue project item.